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Terms of Service

Last updated: 23 July 2026

Terms of Service – Pharmacy Weight Loss Oakham

Pharmacy Weight Loss Oakham
GPhC Registration Number: 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our website or services. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Oakham is a GPhC-registered online pharmacy (GPhC No. 9012511) operating in Oakham, United Kingdom. We provide online weight management consultations and, where clinically appropriate, prescription and over-the-counter weight loss treatments.

2. Eligibility

To use our services you must:

We reserve the right to refuse treatment to anyone who does not meet our clinical criteria or who provides false or misleading information. Providing inaccurate medical information may put your health at risk and may constitute fraud.

3. Prescriptions and Clinical Decisions

All prescription treatments are subject to clinical review by our prescribing pharmacist or an independent prescriber. Completing a consultation questionnaire does not guarantee that a prescription will be issued.

Our clinical team will assess your suitability based on your medical history, current medications, and clinical guidelines. We may contact you for further information before a decision is made. You must inform us of any changes to your health or medication between orders.

Prescriptions issued through our service are valid for use only through Pharmacy Weight Loss Oakham unless otherwise stated.

4. Payment

All prices are displayed in pounds sterling (GBP) and include VAT where applicable. Payment is required in full at the time of order. We accept major debit and credit cards via our secure payment provider.

We do not store your full card details. Payment is only taken once your order has been submitted. If your consultation is not approved, a full refund will be issued within 5–10 working days.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, we aim to dispatch your medication within 1 working day. Delivery is made via a tracked courier service to your nominated UK address.

Working days are Monday to Friday, excluding public holidays. We are not responsible for delays caused by the courier, adverse weather, or circumstances beyond our control. It is your responsibility to ensure someone is available to receive your delivery or that a safe location has been nominated.

6. Cancellations and Refunds

You may cancel your order at any time before it has been approved and dispatched by contacting us via email or phone. A full refund will be issued for cancellations made before dispatch.

Once medication has been dispensed and dispatched, we are unable to accept returns or issue refunds for prescription items, in accordance with UK pharmacy regulations and for patient safety reasons.

If you receive an incorrect or damaged item, please contact us within 48 hours of receipt and we will resolve the matter promptly.

7. Medical Disclaimer

The information provided on our website is for general guidance only and does not constitute medical advice. It should not replace consultation with a qualified healthcare professional.

We do not accept liability for any adverse effects arising from the misuse of medication, failure to disclose relevant medical information, or failure to follow the instructions provided with your treatment. Always read the patient information leaflet supplied with your medication.

In an emergency, always contact 999 or attend your nearest A&E department.

8. Data and Privacy

We process your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. Full details are available in our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these terms, please contact us at:
Pharmacy Weight Loss Oakham
Oakham, Rutland, United Kingdom
GPhC No. 9012511