Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Oakham | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Oakham is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Oakham is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council under registration number 9012511. If you have any questions about this policy or how we handle your data, please contact us using the details provided at the end of this document.

2. Data We Collect

We collect personal information necessary to provide safe and effective pharmacy and weight loss services. This includes:

Identity data: full name, date of birth, gender
Contact data: email address, phone number, delivery address
Health data: medical history, current medications, weight, BMI, and clinical consultation responses
Payment data: billing information processed securely through third-party payment providers
Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR. We collect this only where necessary to provide clinical services and with your explicit consent.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide pharmacist-approved prescriptions
To process and dispatch your orders, with delivery completed within 1 working day of pharmacist approval
To communicate with you regarding your treatment, orders, and any clinical follow-up
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate medical records as required by pharmacy law
To improve our website and services through anonymised analytics

Our lawful bases for processing include your explicit consent, the performance of a contract, compliance with a legal obligation, and where necessary for the provision of healthcare services.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies we use include:

Essential cookies: required for core website functionality and cannot be disabled
Analytics cookies: help us understand how visitors use our website, collected anonymously
Preference cookies: remember your settings and choices during your visit

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your data with trusted third parties only where necessary, including:

Regulated prescribing partners and clinical staff involved in your care
Secure courier and delivery services to fulfil your order
Payment processing providers who operate under strict data security standards
IT and hosting providers who support the operation of our website and systems
Regulatory bodies such as the GPhC or NHS where we are legally required to disclose information

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and medical data for a minimum of eight years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment data is retained only as long as required for accounting and legal purposes.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted servers within the United Kingdom.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction, or withdraw your consent, please contact our team. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Oakham
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you believe your data has not been handled appropriately, you have the right to raise a concern with the relevant data protection authority in the United Kingdom.